Frequently Asked Questions
Everything you need to know about your JJ Malibu favorites.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for unworn items with original tags attached. For hygiene reasons, certain items like underwear and swimwear can only be returned if the protective seal is intact.
How do I know which size to order?
Our gear is designed for a snug, athletic fit. We recommend checking our detailed Size Guide located on each product page to ensure you find the perfect fit for your body type.
Can I track my order?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Absolutely! We ship JJ Malibu styles to fans all over the world. Please note that international orders may be subject to import duties and taxes depending on your country.